Keep your site healthy, every month.
A monthly subscription that keeps your site secure, fast, and up to date. Four tiers matching size and complexity — from a simple brochure site to a full e-commerce store.
Pick a tier →
What Ongoing Care means
A site is not "done" when it goes live — software updates, security patches, content changes, broken links, and new requests show up every month. Ongoing Care is the monthly retainer that handles it all so you don't have to think about it.
Pick the tier that matches the size and complexity of your site. Hours roll within the month, priority support is included on all tiers, and Diamond is there when the standard tiers aren't enough.
Pick what fits your site
- 1–2 hours / week
- Security patches & minor updates
- Small text or image edits
- Uptime & SSL monitoring
- 3–5 hours / week
- Everything in Basic Care
- Content updates & new sections
- Performance & SEO checks
- 6–8 hours / week
- Everything in Standard Care
- Optimisation & maintenance for complex sites
- Integrations, plugin & API fixes
- Custom scope by agreement
- Priority support, same-day reply
- Dedicated hours, rolled over monthly
- For business-critical sites
Every tier covers the basics
Security patches & platform updates
Keeps CMS, plugins, libraries, and the server stack patched against known security holes — quickly, tested, and with rollback if something breaks.
Content & text updates
Copy edits, new images, swapped hero sections, updated prices, new team members. You send the changes, I publish them.
Small design tweaks
Colour adjustments, spacing fixes, new icons, small layout tweaks — the polish work that piles up after launch.
Performance & SEO checks
Regular Lighthouse scans, image-size review, Core Web Vitals, meta tags, and sitemap — reported in plain English.
Uptime, SSL & backup
Monitoring that the site is actually up, SSL certificates that don't suddenly expire, and external backup so you can't lose everything.
24/7 AI-monitored security scans
Continuous scanning catches vulnerabilities and misconfigurations as they appear. Signed PDF reports on request.
Priority inbox
A direct line for care subscribers — your requests jump the queue ahead of new projects. Typical reply within 24h, same-day on Diamond.
Monthly report
At the end of every month, a short summary of what was done, what's in progress, and how many hours were used — so you always know what you paid for.
So we're on the same page
Ongoing Care covers maintenance, not everything. These sit outside the retainer — so there are no surprises.
Whole redesigns or new page builds
If you need a whole new page, a total redo, or a complete rewrite — that's a separately scoped job, not within the retainer without warning.
Third-party costs
Hosting, domain renewals, paid plugins, Stripe fees, email quotas — you pay the vendor directly. I handle the integration, not the invoice.
Hours beyond the tier
If we run over the weekly hours, we talk first. Nothing gets quietly billed on top — either we agree to extend, or it waits until next week.
New custom backend or app development
Building new APIs, databases, or backend features belongs in Custom Design, not Ongoing Care. Maintaining what already exists is fine.
Third-party issues I can't touch
If Stripe, Mailchimp, your email provider, or your CDN breaks on their side, I help you reach support — but I can't fix their infrastructure.
Unrelated marketing, copywriting, or SEO strategy
I fix technical SEO and broken tags. Running campaigns, writing long-form copy, and keyword strategy is work for a marketing partner.
Who Ongoing Care is for
Brochure & landing-page owners
A small site you don't want to babysit. Basic Care keeps it patched, backed up, and ready to edit when something changes.
Small & medium business sites
Regular content updates, seasonal changes, new team members, price tweaks — Standard Care handles the normal rhythm of a living site.
E-commerce & complex builds
Online shops, booking flows, multi-page sites. Premium Care covers the integrations, plugin updates, and heavier workload they require.
Business-critical sites
When downtime costs money and same-day responses matter. Diamond reserves dedicated hours and priority access.
Customers who don't want to babysit
You'd rather ship the site once, send a Slack/email when something changes, and trust it gets handled.
Anyone worried about security
Quiet, consistent patching and 24/7 scanning keeps the common WordPress / plugin attacks at bay.